An initiative of NATIONAL INTERNET EXCHANGE OF INDIA & DIGITAL EMPOWERMENT FOUNDATION

mPain

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Description

In government hospitals usually have waiting periods for admission to routine surgeries which may extend up to 3 years (AIIMS-Neurosurgery).patients usually have to have to wait addition periods as admission is dependent on vacant beds. This is a very painful period for patients & their families as they have to come daily to check the status of vacant beds in the hope of getting admission. Project ‘mPAIN’ aims at making this process pain-free. In this project custom-made software lists the waiting patients and matches them against available beds, depending on the criticality of the patient’s condition and the waiting period. The software then sends a sms to the selected patient(s) to come for admission. Rest of the patients on the waiting list are sent sms’s regarding the admission status for the day and telling them not to come. Patients can also see the real time status on the web portal especially designed for this purpose. This makes the whole process extremely hassle free for the patients, besides making the system transparent & accountable.

What we deliver

Content: Real time statistics and information on admission & vacant beds both on web portal & by sms Services: Mobile services including calling patients for admission & providing status of waiting list (through 24 X 7 call center)

Whom we deliver

Patients (& their relatives) waiting for admission for surgeries

Why is the project unique?

The project m-PAIN is unique in several ways: 1. Originality of idea: No one has tried to address the hardships and financial problems faced by the common man awaiting surgery in government hospitals. 2. Technology/Application: As our target population were illiterate population with low-end mobile phones, we had to innovate in terms of technology & application to reach them in a meaningful manner. A dedicated call center was created for this purpose. The call center acts as the human middleware and is thus independent of the make of phone & fully deployable even for the illiterate population.

Roadmap

Public funded hospitals in India are the ideal test bed for evaluating the role of mobile technology for reaching the masses. The reasons are not hard to find.

Contact

Dr Deepak Agrawal

JPN Apex Trauma Centre, AIIMS, New Delhi

Head, Department of IT, JPNATC, AIIMS

New Delhi, India

110029

URL/Website – www.jpnatc.com

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