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Parishkaram is an ICT enabled public grievance Redressal system based on voice call and SMS, developed by the Medak district administration for effective and timely redressal of public grievances in the district of Medak, Andhra Pradesh. It uses a combination of mobile, Bluetooth, web site and SMS technology to create a responsive and efficient administration. By design it is inclusionary and allows for paperless trial of the progress of the each complaint that is lodged as a voice complaint with the grievance cell. It also facilitates the district collector and the magistrate to track progress using real time analysis across various departments at the sub district level.

What we deliver

An easy access to the services of the departments through a phone call. • Reduce the average number of visits to a government office that a citizen makes in order to receive service. • Reduce the expenses outside of the service fee(travel, meals, loss of work-time, etc • Reduce the waiting time, by providing the status of the complaint on phone • Consequently increase the citizen satisfaction level of the government service

Whom we deliver

Citizens – to lodge their grievances and follow-up on response through mobile phone without any formal application thereby eliminating the need to travel to district head quarters for submitting grievances to the district administration. Creating a paperless grievance redress system. District administration – to provide to response to the citizens request and real-time monitoring of response and online reporting system. District Officers – to provide services to the citizens with low cost options and the District Collector- to monitor the response of departments and evaluate the performances of the individual officers ensuring greater accountability. Parishkaram further enables the collector to contact the citizens directly one to one for verification of the service deliverance

Why is the project unique?

• Create one to one interaction to empower the citizen’s action at the highest authority

• Enable transparent and corruption free functioning of governance by involving the departments

• Create an environment for district collector to have pulse of the peoples need


S. Suresh Kumar I.A.S. , District Collector, Medak

Office of the Behavioral Change Communication Cell Integrated Collectorate

Sangareddy, Karnataka, India




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