BangaloreOne
With a view to take the benefits of Information Technology to the common man, as a part of its e-Governance initiative, the Government of Karnataka, India embarked on a unique IT Project called BangaloreOne that seeks to redefine Public Service. It is an IT project that is focused on the common man. The objective of Bangalore One is “To Provide multiple G2C and B2C services of various Government Departments and Private Companies of the State and Central Governments in an efficient, reliable, transparent and integrated manner on a sustained basis through an easy access to a chain of computerized Integrated Citizen Service Centres (ICSC’s). The BangaloreOne project renders One-Stop-Shop services to the public eventually through multiple delivery channels like Integrated Citizen Service Centres and access through the Web. BangaloreOne was launched on April 2nd 2005, through a PPP and BOOT model (Build, Own, Operate, and Transfer). As on 31.08.2011, 75 such centers are established across the city and delivering more than 40 services of Government departments and private companies.
What we deliver
The project delivers electronic delivery of citizen services for all the above services.
Whom we deliver
Government utilities like Bangalore Electricity Company, Bangalore Water Supply & Sewerage Board, Bharath Sanchar Nigam Limited, CELLONE, Karnataka Road Transport Corporation, Railways, Pre-University, B’Lore University, and Bangalore Traffic police, Mobile service providers, Insurance Companies, Travel Companies etc.
Why is the project unique?
The product is unique because of the following reasons: • Non Stop Services: Services on 24X7 basis including all holidays • One Stop Shop: Multiple services of Government and Private Companies available under one roof • No service charges: Citizens do not have to pay any service charge • Jurisdiction free services: services are available on any time any where basis across 62 centers over 650 counters from all the shifts • Choice of Pay modes: Can pay through cash/cheques /DDs/ Credit cards • No more standing in queues: centers are equipped with well designed chairs to wait • Quality Service: waiting and transaction times for delivery of services are defined within which the services will be delivered • Citizen Friendly ambience: Air-conditioned, elegant, comfortable with citizen friendly executives, Television, drinking water ,newspapers and magazines • Electronic Queue Management System: This is in place at all the centers to monitor the transaction and waiting time for each transaction. • Services through internet: Citizens can also avail the bill payment services for few of the departments through Bangalore One website.
Roadmap
1. Penetration of B1 all across the City. 2. Enhance the bouquet of services available through B1. 3. Introducing concept of B1 on wheels with the objective of reaching remote corners of the city. 4. Introducing B1 services on mobile phone.
Contact
Ms.H.S.Kumudavally, Assistant Director, Directorate of Electronic Delivery of Citizen Services.
e-Governance Department, DPAR (AR), Govt. of Karnataka
# 110, Ist Floor, II Gate, M.S.Buildings, Dr.Ambedkar Veedhi
Bangalore, Karnataka, India
560001
URL/Website – www.bangaloreone.gov.in
