Kisan call Centre
Description
Kisan Call Centre (KCC) software This is an excellent Monitoring Infrastructure (MIS) tool capturing complete milieu of advisory services provided through Kisan Call Center and at the same time provides backend data support to the knowledge worker, while processing the calls/queries from the farmers. Features – This software captures Callers detail (Name, location and phone number) Query details (related to Agriculture, Horticulture, Animal husbandry, Dairy, fishery etc) Above information helps in analyzing areas-wise (block-wise, district-wise), crop-wise (pertaining to different aspects like agronomy, nutrition, irrigation, plant-protection etc) and different quantum related to livestock, policy issues etc. In addition to it also helps identify any pest attacks in any particularly geographical area and the information collected is provided to the State Agriculture Department for taking timely suitable action at the ground level through broadcasting on television, radio and kisan call centre itself. This software also provides, backend data support to knowledge worker while processing calls through faq databank. During processing of calls, on making selection of different categories pertaining to any query, related answers from the FAQ in knowledge bank appears automatically on the answer-box screen. See below the screen shot of KCC software
What we deliver
• Quick dissemination of the information • Reducing gap between Farmer and Lab, universities, market, business houses • On demand knowledge transfer and necessary facilitation • To leverage extensive telecom infrastructure rollout to deliver extension services to the farming community
Why is the project unique?
Extreme poverty in many underdeveloped regions of the our country, high costs of internet access and social constraints continue to stifle creative expression and socio-economic advancement. Access to this Kisan Call Centre is crucial in bridging the digital divide as a key foundation of development, for rural development in particular. Creating local capacity, stimulating ingenuity and innovation and boosting human skills and performance are also critical factors in connecting rural communities to the global information and communication network. We have made this concept work in Madhya Pradesh, similarly at state and national level also this can be made operational.
Roadmap
Technology and infrastructure are never ends in themselves. However, when it comes to fighting poverty, they play a pivotal role. Telecommunications and information technologies in particular are offering new ways to address old and stubborn obstacles to development. Yet the presence of telecommunications lines, computers, or even Internet connectivity is not a sufficient condition in itself to turn such technologies into instruments of development. In the absence of relevant applications in health, education, governance, or employment, many high-tech white elephants are likely to emerge. The ultimate reason to devote resources to information technologies rests in their development impact, their socio-economic value, their ability to empower, access to knowledge, knowledge sharing and their contribution to job creation and competitiveness.
Contact
Mr. Rajeev Dar
Indian Society of Agribusiness Professionals
23, Zamroodpur, Community Centre, Kailash Colony Extension.
New Delhi, India
110048
URL/Website – www.isapindia.org
